Last updated: 16 February 2026
By accessing, browsing, or otherwise using the WALDO CRM platform ("the Platform"), You acknowledge that You have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with all applicable laws, regulations, and ordinances. If You do not agree to these Terms in their entirety, You must immediately cease all use of the Platform.
Your continued use of the Platform following the posting of any amendments or revisions to these Terms shall constitute Your acceptance of such changes. Your agreement to these Terms in electronic form is legally binding and enforceable, carrying the same force and effect as a handwritten signature.
You represent and warrant that You are at least eighteen (18) years of age and possess the legal capacity to enter into binding agreements. If You are accessing the Platform on behalf of a company, organisation, or other legal entity, You represent and warrant that You have the authority to bind such entity to these Terms, in which case the terms "You" and "Your" shall refer to such entity. If You lack such authority, or if You do not agree with these Terms, You must not accept these Terms and may not use the Platform.
Subject to Your compliance with these Terms and payment of all applicable fees, We ("WALDO", "We", "Us", "Our") grant You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform solely for Your internal business operations in accordance with the documentation and any applicable subscription plan. This licence does not constitute a sale of any rights in the Platform and is subject to the following restrictions:
You are responsible for maintaining the confidentiality of Your account credentials, including Your username and password, and for restricting access to Your devices and account. You accept full responsibility for all activities that occur under Your account, whether or not authorised by You.
You agree to notify Us immediately upon becoming aware of any unauthorised access to or use of Your account, or any other breach of security, by contacting Us at the address set out in Section 10. We shall not be liable for any loss or damage arising from Your failure to comply with this obligation.
Where Your account permits multiple users or is administered on behalf of an organisation, the account administrator assumes responsibility for managing user access, permissions, and compliance with these Terms by all authorised users. You acknowledge that any action taken by an authorised user under Your account shall be deemed to have been taken by You for the purposes of these Terms.
Your use of the Platform is also governed by Our Privacy Policy, which describes in detail how We collect, use, store, and disclose Your personal information and data. The Privacy Policy is expressly incorporated into and forms an integral part of these Terms by reference. By accepting these Terms, You also acknowledge and consent to the practices described in the Privacy Policy. In the event of any conflict between the Privacy Policy and these Terms regarding data handling practices, the Privacy Policy shall prevail.
We endeavour to maintain high availability of the Platform; however, We do not warrant or guarantee that the Platform will be available on an uninterrupted, timely, secure, or error-free basis. No specific service level agreement is provided unless separately agreed to in writing between You and WALDO.
We reserve the right to perform scheduled maintenance on the Platform at any time, including during business hours, and shall use reasonable efforts to provide advance notice of planned maintenance windows where practicable. You acknowledge that periodic maintenance may result in temporary service interruptions.
We shall not be liable for any failure or delay in performing Our obligations under these Terms where such failure or delay results from circumstances beyond Our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, war, terrorism, civil unrest, power outages, telecommunications failures, cyber-attacks, or failures of third-party service providers (a "Force Majeure Event").
We further reserve the right, at Our sole discretion, to modify, suspend, or discontinue any part or all of the Platform at any time, with or without notice. We shall not be liable to You or to any third party for any modification, suspension, or discontinuation of the Platform.
The Platform, including all original content, features, functionality, software, source code, designs, text, graphics, logos, icons, and trademarks, is and shall remain the exclusive property of WALDO and its licensors, and is protected by international copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws. Nothing in these Terms grants You any right, title, or interest in the Platform or its content except for the limited licence expressly set out in Section 2.
By submitting, posting, or transmitting any content, data, or materials through the Platform ("User Content"), You grant WALDO a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, display, and distribute such User Content solely for the purposes of operating, providing, improving, and promoting the Platform. You represent and warrant that You own or have the necessary rights and permissions to grant this licence.
All WALDO trademarks, service marks, trade names, and logos displayed on the Platform are the registered and unregistered marks of WALDO. You are not permitted to use any such marks without Our prior written consent. Any feedback, suggestions, ideas, or recommendations You provide to Us regarding the Platform ("Feedback") shall become the sole and exclusive property of WALDO, and We shall be entitled to use such Feedback without restriction or obligation of any kind to You.
We may terminate or suspend Your account and access to the Platform immediately, without prior notice or liability, at Our sole discretion, for any reason whatsoever, including without limitation if You breach any provision of these Terms. You may also terminate Your account at any time by providing written notice to Us at the contact details set out in Section 10.
Upon termination of Your account for any reason: (a) all rights and licences granted to You under these Terms shall immediately cease; (b) You must promptly discontinue all use of the Platform; and (c) You shall have a period of thirty (30) days from the date of termination to export or retrieve Your data from the Platform, after which We reserve the right to delete all data associated with Your account without further notice or liability.
The following provisions shall survive termination or expiration of these Terms: Section 6 (Intellectual Property), Section 8 (Limitation of Liability), Section 9 (Changes to Terms, including the governing law and jurisdiction provisions), and any other provisions which by their nature are intended to survive termination.
To the maximum extent permitted by applicable law, in no event shall WALDO, nor its directors, officers, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, revenue, goodwill, data, business opportunity, or other intangible losses, arising out of or in connection with Your access to or use of, or inability to access or use, the Platform, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not We have been advised of the possibility of such damages.
In any event, Our total aggregate liability to You for all claims arising out of or relating to these Terms or Your use of the Platform shall not exceed the total amount of fees actually paid by You to WALDO during the twelve (12) month period immediately preceding the event giving rise to the claim, or one hundred New Zealand dollars (NZD $100), whichever is greater.
Nothing in these Terms shall exclude or limit liability that cannot be lawfully excluded or limited under applicable law. In particular, nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies You may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those enactments apply, and to the extent that they do apply, the limitations and exclusions set out in this Section 8 shall be read subject to those statutory provisions.
We reserve the right, at Our sole discretion, to modify, amend, or replace these Terms at any time. Where We make changes that We determine, in Our reasonable judgement, to be material, We shall provide You with not less than thirty (30) days' prior notice before the revised Terms take effect. Notice of material changes shall be given by email to the address associated with Your account and by way of a prominent notification within the Platform. Non-material changes, including minor clarifications or corrections, may take effect immediately upon posting of the updated Terms.
It is Your responsibility to review these Terms periodically. Your continued use of the Platform following the effective date of any changes constitutes Your binding acceptance of the revised Terms. If You do not agree to the revised Terms, You must discontinue Your use of the Platform before the changes take effect.
These Terms, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any dispute, claim, or controversy arising out of or relating to these Terms or Your use of the Platform.
If You have any questions, concerns, or requests regarding these Terms or the Platform, please contact Us using the details below. We shall endeavour to respond to all enquiries within five (5) business days of receipt.
Email: admin@waldo.co.nz
Postal Address: WALDO, PO Box 1234, Auckland 1010, New Zealand